Security management is an ingrained part of the day-to-day work at the Australian Government Department of Foreign Affairs and Trade (DFAT), both on Australian soil and internationally at ‘posts’.
So, when updating its security management framework, the department wanted to present the framework to staff in a way that would break with the traditional printed manual style.
DFAT decided to create a series of ‘awareness videos’ that would inform staff about the updates to the security management framework, and encourage them to interact with the framework in new ways.
Department Secretary, Frances Adamson, advocated an approach that would see staff making use of tools in the security framework to make appropriate judgments and decisions at their own specific levels.
‘DFAT’s new framework will help us deal with our changing world by taking a more agile risk management approach to security,’ Ms Adamson said.
‘We are changing from the security manual to the security framework to create more agility and flexibility in how we manage risk. Many of the security policies, procedures and guidelines that [personnel] are familiar with remain in place.
‘The main change is that staff are now empowered to engage with risk appropriate to their level and will have tools to deal with new, unpredictable or complex situations. Security experts will still provide advice and support in navigating complex scenarios.’
Biotext developed the engaging animation products that walked DFAT staff through the new framework and tools, and how they could use them. Working with Armchair Productions, we scripted and developed a 2-minute introductory awareness video, and a 4-minute explanatory video.