The Department of Veterans’ Affairs (DVA) recently introduced a new way for clients to access allied health services. The aim of the new treatment cycle is to improve communication among health care providers and increase quality of care for clients.
We developed guidelines, forms and fact sheets to help health professionals, their staff and DVA clients understand and apply the new model. We provided consultancy and advice on potential approaches to the communication materials, and made sure they were clinically appropriate by participating in a series of workshops with DVA stakeholder groups. Our designers created diagrams and decision trees to help people navigate the steps in the treatment cycle, and produced a visually cohesive suite of publications.