The use of antipsychotics and benzodiazepines in aged care is an important and controversial topic. These medicines are often used inappropriately as a form of chemical restraint.

We partnered with the Australian Government Department of Health and UX experts Folk, a stakeholder consulting specialist, to devise new messaging for prescribers, nurses, personal care workers, families, aged care providers and pharmacists. We held workshops with each audience to understand their views and pain points, then developed tailored communication messages that would work for them.

The result was a series of messages and recommendations that were developed into communication products to help guide each audience in the best care for aged care residents.